Testimonials

What families & the people we support say

• Our family will be forever grateful to PBT Safer Care for the exceptional care they provided to my mum during her Alzheimer's journey and at the end of her life. A special thank you to Iqra, Shiasta, Ammara, Rosie and Ayesha, who became so much more than carers - they became part of our family. Their kindness, compassion and dedication were evident every day. As a nurse, I wanted to provide much of Mum's personal care during her final days and hours. The team fully supported me to do this, working alongside me with sensitivity, dignity and respect. The genuine emotion they showed when Mum passed away touched us all. This is not just a job to these wonderful women - it is truly a work of heart. Thank you also to Pauline, whose compassion and leadership shine through the whole organisation. Three months after Mum's death, they still check in on our family. Thanks to this amazing team, Mum had the most peaceful passing at home, surrounded by love. We will never forget you.

  Catherine O, Daughter of Client · July 1st, 2026

• PBT care were outstanding in every area of care provided to our Dear Mum , for over 2 years. Sadly she passed away in March ,but she had always been cared for with kindness dignity and compassion at all times , all her wonderful carers made Mum feel very happy and safe in her final weeks & supporting all the family too . They are extremely well trained & led by Pauline who is an exceptional professional, who treats every client as if they were her own family . We are so grateful & fortunate we had PBT care to support us.

  Anne Marie O, Daughter of Client · Jul 2026

• As a family we are extremely happy with the care my grandfather receives from PBT safer care. He has regular carers, that are consistent in the times they visit and the care they provide. They're kind and truly care about my grandfather's wellbeing. Although he has Dementia they speak through things with him and handle all of his care needs with dignity and respect. When he was in hospital recently and the carers attended to shower him etc even the hospital staff commented that they were some of the best carers they'd seen in a long time

  Claire W, Granddaughter of Client · March 30th, 2026